Hi there! I’m Jonathan Kim.
I believe design is an opportunity to create and influence holistic change in industry and society. I am passionate about collaborating in research, business, and human-centered methodologies to drive design
I am currently working at IBM in New York as a Service & UX/UI designer, where I work with clients/IBM in industries ranging from retail, healthcare, healthcare and more.
Please feel free to reach out and check out my work!
Experience & Service Design
Hi there! I’m Jonathan Kim.
I believe design is an opportunity to create and influence holistic change in industry and society. I am passionate about collaborating in research, business, and human-centered methodologies to drive design
I am currently working at IBM in New York as a Service & UX/UI designer, where I work with clients/IBM in industries ranging from retail, healthcare, healthcare and more.
Please feel free to reach out and check out my work!
Experience & Service Design
Experience & Service Design
Hi there! I’m Jonathan Kim.
I believe design is an opportunity to create and influence holistic change in industry and society. I am passionate about collaborating in research, business, and human-centered methodologies to drive design
I am currently working at IBM in New York as a Service & UX/UI designer, where I work with clients/IBM in industries ranging from retail, healthcare, healthcare and more.
Please feel free to reach out and check out my work!
Experience & Service Design
Hi there! I’m Jonathan Kim.
I believe design is an opportunity to create and influence holistic change in industry and society. I am passionate about collaborating in research, business, and human-centered methodologies to drive design
I am currently working at IBM in New York as a Service & UX/UI designer, where I work with clients/IBM in industries ranging from retail, healthcare, healthcare and more.
Please feel free to reach out and check out my work!
American Eagle Outfitters:
Service System
Designing a seamless retail experience for American Eagle Outfitters employees and customers by enhancing AEO devices, services, and retail space. (E.g. MPOS, Cash & Wrap, Employee IDs)
Role:
Product and Service Designer
Project Brief
Customers are arriving to stores armed with technology that have quickly outplayed that of stores. With online competition, brick and mortar retail has even higher expectations placed on them. Retailers are now forced to embrace technology as an opportunity to engage their customers.
American Eagle Outfitters has responded and equipped their stores with iPods, iPads and beacon technology to enhance the customer interaction. The use of these devices has ranged from improving operational efficiency to processing transactions through Mobile Point of Sale (MPOS). I was challenged to design a unique in-store experience leveraging various products and services that AEO has to offer.